INSTALLERS
Ref Id: CE6224
Date : 06 March, 2022
Bangalore, Karnataka
Position Type : Full Time
Industry : Consumer Durables
Category :
Qualification : Any Graduates Good Communication
Job Description:
The Kitchen Furniture Installer’s primary responsibility is to provide installation services of Kitchen furniture, accessories and appliances at the customer’s place or in the store. This has to be done by securing a high quality of installation skills as per the plan as finalized by the Kitchen/Home Planning Team through study instructions/manuals/invoices/plans, where appropriate, while utilising these craft skills in all areas of the store and/or at customer’s location. Also, by understanding the Concept, knowing the product range and providing simple, safe and cost-effective kitchen installation services of a high quality, while maintaining timelines of installation and meeting ‘First Time Right’. • Contributing to positioning the store as the first choice for home furnishing in your local market. • Based on the knowledge and understanding of basic kitchen installation you will follow the instructions and manuals as per the approved plan/design. Use this knowledge to Install the Kitchen in the best possible quality & present the product range. • Gain required knowledge to build confidence and desire to resolve customer complaints and deal positively and quickly with any issues they raise. Helpful and friendly in your approach to customer’s, always aiming for a win-win situation and for repeat business. • Actively listen to feedback from customers. Use knowledge of both the product and how the organization works, to offer solutions so that customers have a positive impression of products and services. • Work with your colleagues to ensure that the store is always in shape as new, whenever there is a need to support service activities in the store. Being always conscious of the importance of safety while installing Kitchen in the store or at the customer’s place. • Responsible for detecting efficient opportunities and applying solutions to decrease cost and increase customer satisfaction. • Reflecting the Brand identity by creating customer satisfaction in all areas. • Recording of information accurately in relevant systems so that this resulting analysis can be used to make improvements to the customer’s future shopping experience. • Understand the Concept, global solutions, tools and working methods and ensuring to use the appropriate manuals from Inter Systems to help optimize the customer’s experience. • Listening to feedback from customers when it is given and passing this on to the line manager. • Demonstrating a good understanding of policies, routines and procedures.
