CUSTOMER RELATIONS CO-WORKER
Ref Id: CE6224
Date : 06 March, 2022
Bangalore, Karnataka
Position Type : Full Time
Industry : Consumer Durables
Category :
Qualification : Any Graduates Good Communication
Job Description:
To ensure that the department/work area is effective for customers’, and cost-efficient for the store. Handle complaints and claims efficiently and with empathy. Handle payments in an efficient, accurate and friendly way. Always aim to create a positive experience for our customers so they will want to return and shop with us again and again. Actively work towards fulfilling the four tasks of the store. YOU WILL • To ensure the work-space is effectively equipped at all times throughout the day and that we are ready and available to help customers when needed. • To ensure to listen to our customers and use knowledge of both the product range and how retailing works in order to offer informed solutions and resolve customer issues. • To record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences. • listening to feedback from customers when it is given and passing this on to my manager. • working with my manager to identify solutions to customer issues. • To actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability. • To know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan. TOGETHER AS A TEAM: To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to
